Privacy Policy

Last updated: 30/10/2025

Who We Are

This Privacy Policy applies to MessagingMe with its registered office at Sheikh Mohammed Bin Zayed Rd - Dubai Production City - Dubai - UAE ("MessagingMe", "we", "our", or "us").

We operate the website and platform messagingme.app, which provides messaging automation and conversational solutions for businesses.

If you have any questions or requests related to this policy, you can contact us at contact@messagingme.fr.

Information We Collect

Information You Provide

We may collect personal data that you provide directly to us, including:

  • Name and surname
  • Email address
  • Company name
  • Phone number
  • Any other information you voluntarily share through forms, chatbots, or customer support

Information Collected Automatically

When you use our website or platform, we automatically collect certain data like date and time of access.

Information from Third Parties

If you connect your account with third-party apps (e.g. WhatsApp Business API, Facebook, HubSpot, Salesforce, etc.), we may receive limited information necessary to enable the integration, in accordance with your authorization.

How We Use Your Data

We use your personal data for the following purposes:

  • To provide, maintain, and improve our services
  • To create and manage user accounts
  • To process billing and payments
  • To provide technical and customer support
  • To send service updates, security alerts, or administrative messages
  • To analyze platform usage and improve user experience
  • To comply with legal or regulatory obligations

Legal Basis for Processing

We process personal data under the following legal grounds:

  • Contractual necessity: to provide and manage the services you've subscribed to
  • Legitimate interest: to improve our platform, prevent fraud, and ensure security
  • Consent: for optional features like newsletters or marketing
  • Legal obligation: to comply with applicable laws and regulations

Who We Share Data With

We may share data with:

  • Internal team members (support, technical, marketing)
  • Trusted service providers (hosting, analytics, payment, email delivery, etc.)
  • Messaging service partners (e.g. WhatsApp Business Solution Providers) when required to deliver messages
  • Public authorities when required by law

We do not sell, rent, or trade your personal information.

International Data Transfers

If your data is transferred outside the European Economic Area (EEA), we ensure that:

  • The country ensures an adequate level of protection as defined by the European Commission; or
  • We use Standard Contractual Clauses (SCCs) approved by the European Commission; or
  • Appropriate safeguards are otherwise in place

Data Retention

We retain your personal data only for as long as necessary:

  • Account and profile data: up to 3 years after your last activity or account closure
  • Technical and usage logs: up to 12 months
  • Billing and contractual data: 10 years (as required by law)
  • Marketing data: until you withdraw consent

Your Rights

Under the EU General Data Protection Regulation (GDPR), you have the following rights:

  • Access: Request a copy of your personal data
  • Rectification: Correct any inaccurate or incomplete information
  • Erasure: Request deletion of your data ("right to be forgotten")
  • Restriction: Limit how your data is processed
  • Portability: Receive your data in a structured, machine-readable format
  • Objection: Object to data processing based on legitimate interest or for marketing purposes
  • Withdraw consent: Where processing is based on consent

You can exercise your rights by emailing contact@messagingme.fr. You also have the right to file a complaint with your local data protection authority.

Security

We take security seriously and implement appropriate technical and organizational measures to protect your personal data, including:

  • Encrypted communications (HTTPS/TLS)
  • Secure data hosting (ISO 27001 and SOC 2 certified providers)
  • Regular audits and vulnerability testing
  • Restricted access to authorized personnel only

Cookies & Tracking

We use cookies and similar technologies to improve functionality and user experience.

We use Google Analytics 4 to analyze website usage and improve our services. This data is collected anonymously and in aggregate.

Consent Policy

For European Union (EU) users: Consent is mandatory (Opt-in). You must explicitly accept the use of analytical cookies before they are activated.

For non-EU users: Consent is implied (Opt-out). Analytical cookies are enabled by default, but you can disable them at any time through your browser settings.

Some of our solutions use third-party artificial intelligence technologies (e.g., OpenAI, Anthropic) to provide chatbot and conversational automation features. Data processed by these AIs is anonymized and used solely to provide the requested service.

You can manage your preferences or disable cookies through your browser settings.

Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will always be available on our website, and the "Last updated" date at the top will reflect the most recent revision.

Contact

If you have any questions or concerns about this Privacy Policy, please contact us:

Messaging Me

Sheikh Mohammed Bin Zayed Rd - Dubai Production City - Dubai - UAE

Email: contact@messagingme.fr

WhatsApp: +33644696760

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